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User Agreement & Terms of Use

Last updated: September 2026

Welcome to PropScout Realtors Private Limited ("PropScout", "we", "us", "our" or "the Company").

These Terms of Use govern your access to and use of www.propscout.co.in, including property listings, project information, enquiry forms, advisory services, digital content and other services provided through the website or associated digital channels ("Services").

By accessing or using the PropScout website or Services, you acknowledge that you have read, understood and agreed to these Terms of Use together with our Privacy Policy and other policies published on the website.

If you do not agree with these terms, please discontinue use of the website and Services.

1. About PropScout

PropScout Realtors Private Limited is a Real Estate advisory, marketing and Channel Partnership company.

PropScout works with homebuyers, investors, NRIs, developers, builders, property owners and other Real Estate stakeholders by providing services such as:

  • Property discovery and recommendations
  • Project information and comparison
  • Location and market insights
  • Site visit coordination
  • Virtual property tours
  • Developer interaction
  • Pricing and availability information
  • Property marketing and sales support
  • Resale property assistance
  • NRI property advisory
  • Home loan and documentation coordination
  • Other Real Estate-related advisory and facilitation services

PropScout may act as a Channel Partner or marketing partner for selected developers and projects.

2. Nature of the Website

The PropScout website is an information, property discovery and Real Estate advisory platform.

Information available on the website may include:

  • Residential properties
  • Villas
  • Apartments
  • Plots
  • Independent houses
  • Commercial properties
  • Resale properties
  • Developer projects
  • Locality information
  • Pricing information
  • Floor plans
  • Amenities
  • Images and videos
  • Project walkthroughs
  • Real Estate articles and educational content

The website is intended to assist users in making informed property decisions.

PropScout does not guarantee that use of the website will result in the purchase, sale, rental or investment of any particular property.

3. Eligibility and Acceptance

By using the website, you confirm that:

  • You are legally capable of entering into agreements under applicable Indian law.
  • Information provided by you is accurate and genuine.
  • You will use the website only for lawful purposes.
  • You agree to comply with these Terms of Use.

Users accessing the website from outside India are responsible for ensuring that their use complies with applicable local laws.

4. Categories of Users

Property Buyers and Investors

Individuals searching for residential, commercial or investment properties.

NRI Customers

Non-Resident Indians seeking property advisory, virtual consultations or transaction-related assistance.

Developers and Builders

Real Estate developers promoting or marketing approved projects through PropScout.

Property Owners and Sellers

Owners seeking assistance with resale or marketing of properties.

Real Estate Partners and Service Providers

Channel partners, financial institutions, legal professionals and other authorised service providers.

General Visitors

Users accessing property information, videos, articles or other publicly available content.

5. Property Information

PropScout endeavours to provide accurate and useful property information.

However, project information including:

  • Price
  • Availability
  • Floor plans
  • Specifications
  • Offers
  • Amenities
  • Construction status
  • Possession dates
  • Location information
  • Images and renders

may be supplied by developers, sellers, property owners or other third-party sources.

Such information may change without prior notice.

Customers are advised to independently verify all material information before making a property purchase or investment decision.

6. Property Advisory

Information available through PropScout is intended to assist users in evaluating Real Estate opportunities.

PropScout may provide information about:

  • Project advantages and considerations
  • Localities
  • Connectivity
  • Market trends
  • Developer reputation
  • Pricing
  • Potential future development
  • Property suitability

Such information represents general Real Estate guidance and should not be treated as independent legal, tax, accounting or investment advice.

Where appropriate, users should consult qualified legal, financial or tax professionals before entering into a transaction.

7. Developer and Seller Responsibility

Unless specifically stated otherwise in writing, the final property transaction is entered into between the customer and the relevant developer, builder, seller or property owner.

The concerned developer or seller remains responsible for:

  • Property ownership
  • Legal title
  • Statutory approvals
  • RERA compliance
  • Construction
  • Quality
  • Specifications
  • Delivery
  • Possession
  • Refunds
  • Maintenance commitments
  • Contractual obligations

PropScout may facilitate communication and coordination but does not replace the contractual obligations of the developer or seller.

8. User Enquiries

When a user submits a property enquiry through PropScout, the user authorises PropScout to:

  • Contact the user regarding the enquiry.
  • Understand the user's requirement.
  • Recommend suitable properties.
  • Arrange site visits or virtual tours.
  • Coordinate with relevant developers or property owners.
  • Share information reasonably necessary to process the enquiry.

Such communication may take place through telephone, email, SMS, WhatsApp or other communication channels as permitted under applicable law.

9. User-Submitted Property Information

Where PropScout permits users, owners, developers or partners to submit property information, the person submitting such information represents that they have the legal authority to do so.

You must not submit:

  • False property details
  • Fake listings
  • Incorrect prices intentionally
  • Misleading photographs
  • Properties you are not authorised to represent
  • Copyright-infringing materials
  • Fraudulent documents
  • Unlawful information

PropScout may request supporting documents or evidence to verify property information.

10. Right to Review or Remove Content

PropScout may review, edit, reject, suspend or remove any property listing, advertisement, photograph, description or other content where it reasonably believes that the content:

  • Is inaccurate
  • Is misleading
  • Violates applicable law
  • Infringes third-party rights
  • Is inappropriate
  • Is fraudulent
  • Creates a security risk
  • Violates these Terms

PropScout is not obligated to publish every submission received.

11. Prohibited Use

Users must not use the PropScout website to:

  • Commit fraud.
  • Misrepresent property ownership.
  • Upload illegal or offensive content.
  • Violate another person's privacy.
  • Infringe copyright or trademarks.
  • Spread malicious software.
  • Attempt unauthorised access to the website.
  • Interfere with website security.
  • Scrape or harvest customer information without permission.
  • Send spam.
  • Harass other users.
  • Submit duplicate or intentionally misleading listings.
  • Use the website for unlawful purposes.

PropScout reserves the right to restrict access where misuse is identified.

12. Website Security

Users must not attempt to:

  • Access restricted sections of the website without authorisation.
  • Obtain information belonging to another user.
  • Test or exploit website vulnerabilities.
  • Introduce viruses, malware or malicious code.
  • Circumvent security mechanisms.
  • Interfere with website infrastructure.

Any suspected unlawful activity may be reported to appropriate authorities.

13. Intellectual Property

The PropScout website and its original content may include intellectual property owned or lawfully used by PropScout Realtors Private Limited, including:

  • PropScout name
  • Logo
  • Branding
  • Website design
  • Written content
  • Graphics
  • Videos
  • Photographs
  • Marketing materials
  • Project presentations
  • Software
  • Databases
  • Business materials

Users may not reproduce, modify, publish, commercially distribute or exploit PropScout-owned content without prior written permission.

Third-party trademarks, developer logos and project materials remain the property of their respective owners.

14. User-Submitted Content

When you submit content to PropScout, you confirm that you have the right to provide that material.

You grant PropScout a reasonable, non-exclusive licence to use such content for purposes associated with providing, marketing and promoting the relevant property or Service.

This may include use on:

  • PropScout website
  • Social media
  • Digital advertisements
  • Property presentations
  • Marketing campaigns

This licence does not transfer ownership of your original intellectual property to PropScout.

15. Charges and Fees

Access to general property information on the PropScout website may be provided without charge.

Certain specialised services, marketing arrangements, developer engagements or other professional services may involve fees.

Any such charges will be communicated separately before the relevant service is undertaken.

Where PropScout represents a developer as an authorised Channel Partner, buyers may receive services without brokerage charges from PropScout where specifically stated.

16. Payment Obligations

If a user, developer, seller or business partner agrees to pay fees to PropScout under a separate written agreement, proposal, email confirmation or contract, payments must be made according to the agreed terms.

Failure to make agreed payments may result in suspension or discontinuation of the relevant service.

17. Third-Party Services

PropScout may connect users with third-party services such as:

  • Developers
  • Banks
  • Financial institutions
  • Home loan providers
  • Lawyers
  • Registration professionals
  • Property service providers

Such third parties operate independently and may have their own terms, policies and obligations.

PropScout is not responsible for services independently provided by such third parties.

18. External Links

The website may contain links to external websites including:

  • Developer websites
  • Banks
  • Google Maps
  • YouTube
  • Social media
  • Government portals
  • RERA websites

PropScout does not control such websites and is not responsible for their content, availability, security or privacy practices.

19. Availability of Website

PropScout aims to keep its website available and functional.

However, access may occasionally be interrupted due to:

  • Maintenance
  • Server issues
  • Internet failure
  • Software problems
  • Cybersecurity incidents
  • Technical errors
  • Third-party service disruptions
  • Events beyond our reasonable control

PropScout does not guarantee uninterrupted or error-free access to the website.

20. Disclaimer of Warranties

The website and Services are provided on an "as available" and "as is" basis.

While PropScout makes reasonable efforts to provide useful and accurate information, we do not guarantee:

  • Absolute accuracy of all third-party property information.
  • Continuous availability of a property.
  • Availability of a particular price or offer.
  • Future appreciation of a property.
  • Investment returns.
  • Completion of a transaction.
  • Future infrastructure development.
  • Loan approval.
  • Developer performance.

Users must undertake appropriate due diligence before making financial commitments.

21. Limitation of Liability

To the extent permitted under applicable law, PropScout shall not be responsible for losses arising solely from:

  • Incorrect information supplied by third parties.
  • Developer or seller defaults.
  • Changes in property price or availability.
  • Delay in construction or possession.
  • Failure of third-party services.
  • Financing rejection.
  • Market fluctuations.
  • User negligence.
  • Unauthorised or fraudulent third-party actions.
  • Technical interruptions beyond PropScout's reasonable control.

Nothing in these Terms shall exclude liability that cannot legally be excluded under applicable Indian law.

22. Customer Due Diligence

Customers are encouraged to verify relevant information before entering into a Real Estate transaction, including:

  • Developer credentials
  • RERA registration
  • Ownership/title
  • Statutory approvals
  • Building plans
  • Construction specifications
  • Sale agreement
  • Payment schedule
  • Current pricing
  • Availability
  • Possession date
  • Maintenance terms

PropScout may assist with this process but does not replace independent legal due diligence.

23. No Guarantee of Investment Returns

Any references on the website to appreciation, growth potential, rental potential, infrastructure growth or historical price movement are intended for general information.

Past property price movement does not guarantee future performance.

Customers should make investment decisions based on their own financial circumstances and professional advice where required.

24. Suspension or Termination

PropScout may restrict or terminate access to Services where a user:

  • Violates these Terms.
  • Submits fraudulent information.
  • Misuses the website.
  • Attempts unauthorised access.
  • Harasses another user or employee.
  • Fails to make contractually agreed payments.
  • Engages in unlawful behaviour.

Where reasonably possible, PropScout may provide an opportunity to clarify or rectify the issue.

25. Privacy

Collection and processing of personal information is governed by the PropScout Privacy Policy.

Users should review the Privacy Policy before submitting personal information.

26. Electronic Communications

Communications made through email, website forms, SMS, WhatsApp or other electronic channels may constitute valid electronic communication where permitted under applicable law.

PropScout may retain relevant electronic records for customer service, transaction coordination and legal compliance.

27. Indemnity

You agree to indemnify and hold harmless PropScout Realtors Private Limited, its directors, officers, employees, representatives and authorised partners against reasonable claims, damages, losses or expenses arising from:

  • Your violation of these Terms.
  • Fraudulent information provided by you.
  • Your infringement of third-party rights.
  • Your unlawful use of the website.
  • Content submitted by you without appropriate authority.

28. Confidential Information

Where confidential commercial, operational, financial or technical information is exchanged between PropScout and a customer, partner or service provider, the receiving party should take reasonable measures to maintain confidentiality.

This obligation does not apply to information that:

  • Is publicly available.
  • Was already lawfully known.
  • Is independently developed.
  • Must be disclosed under law or regulatory requirement.

29. Modification of Services

PropScout may periodically:

  • Add features.
  • Remove features.
  • Modify Services.
  • Update website functionality.
  • Revise property categories.
  • Change website presentation.

Such changes may be introduced without prior notice where reasonably required.

30. Modification of Terms

PropScout may update these Terms of Use from time to time.

The latest version will be published on the website together with an updated effective date.

Continued use of the website after an update constitutes acceptance of the revised Terms.

31. Severability

If any provision of these Terms is declared invalid or unenforceable by a competent authority, the remaining provisions shall continue to remain effective.

32. No Waiver

Failure by PropScout to enforce any right under these Terms at a particular time shall not prevent PropScout from enforcing that right subsequently.

33. Assignment

PropScout may assign or transfer its rights and obligations under these Terms where permitted by law, including as part of a corporate restructuring, merger or transfer of business.

Users may not transfer their rights under these Terms without prior written consent where such consent is legally required.

34. Dispute Resolution

The parties should first attempt to resolve any dispute relating to these Terms through good-faith discussion.

Where a dispute cannot be resolved amicably, it may be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996, including applicable amendments.

The arbitration shall:

  • Be conducted by a sole arbitrator appointed in accordance with applicable law.
  • Be conducted in English unless otherwise agreed.
  • Have its seat and venue in Chennai, Tamil Nadu, India.

The arbitral award shall be binding on the parties, subject to remedies available under applicable law.

35. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

36. Jurisdiction

Subject to the arbitration provisions above, the competent courts at Chennai, Tamil Nadu, India shall have jurisdiction over disputes arising from or relating to these Terms, the PropScout website or its Services.

37. Contact

For questions, complaints, notices or legal communications relating to these Terms, please contact:

PropScout Realtors Private Limited

Email: info@propscout.co.in

Website: www.propscout.co.in

Registered Office:
17/9, Bala Vinayagar Koil Street,
Nanganallur, Chennai,
Tamil Nadu - 600 114, India

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